Accessibility & Customer Support
We believe everyone deserves access to clear, honest financial advice. Whether you need extra support, have accessibility requirements, or simply prefer to speak to someone directly, we're here to help.
If you find our website difficult to use, or simply prefer speaking to a real person, call us directly. Your Home Finance will guide you through everything.
03334 559078
Monday to Friday, 9am - 6pm
We can also arrange callbacks at a time that suits you, including evenings or weekends if needed.
If you prefer written communication, need documents in a particular format, or want to explain your situation in your own time, email us.
info@yourhomefinance.co.uk
We aim to respond within 24 hours
We can provide documents in larger print, simplified formats, or break information down into smaller steps.
Support for Vulnerable Customers
We understand that life circumstances can make dealing with financial matters more challenging. We're here to provide extra support when you need it.
Health Challenges
Dealing with serious illness, mental health difficulties, or disability? We'll take extra time to explain things clearly and work at your pace.
Life Events
Bereavement, divorce, job loss, or other major life changes can make financial decisions harder. We provide patient, understanding support during difficult times.
Taking More Time
Need longer to make decisions or understand information? That's absolutely fine. We'll never rush you and will explain things as many times as needed.
Language Support
English not your first language? We'll speak clearly, avoid jargon, and can provide written summaries of our conversations.
Alternative Formats
Need larger print, audio explanations, or simplified documents? Just let us know and we'll accommodate your needs.
Third Party Support
Want a family member, friend, or carer to help with your application? We can arrange calls and meetings to include them.
Website Accessibility
We're committed to making our website accessible to everyone.
- •Clear, readable fonts with good colour contrast
- •Keyboard navigation throughout the site
- •Screen reader compatible content
- •Text can be resized using your browser settings
- •No flashing or rapidly moving content
- •Plain English throughout, with a glossary of terms
If you're having trouble using our website or accessing any information, please get in touch. We'll do our best to help you in a way that works for you.
You can:
- • Call us on 03334 559078
- • Email info@yourhomefinance.co.uk
- • Request a callback at a time that suits you
We're also open to feedback on how we can improve our accessibility.